Hardware FAQs

My tablet won’t turn on
We recommend you charge the tablet for at least three (3) to five (5) hours before using the tablet for the first time. Connect the DC power adapter and lea...
Tue, 9 Jun, 2020 at 4:49 PM
My screen has turned off!
Press the power button to light up the screen
Fri, 5 Jun, 2020 at 1:47 PM
Is my keyboard connected?
Ensure the tablet is placed firmly onto the pogo pin connector, you should see an icon in the top left corner of the screen. This indicates that the tablet ...
Tue, 9 Jun, 2020 at 4:51 PM
My keyboard does not work
First, check if the tablet is docked correctly onto the keyboard. Make sure the tablet is connected to the pogo pin connector on the keyboard and reboot the...
Tue, 9 Jun, 2020 at 4:53 PM
Is my battery charging?
You should see a bolt in the battery icon when you insert the power jack into the charging socket. If you do not see the battery icon with the bolt it means...
Fri, 5 Jun, 2020 at 4:56 PM
I cannot hear anything!
Press the volume button on the side to increase the volume. If the problem persists escalate the issue to the support team.
Fri, 5 Jun, 2020 at 4:57 PM
My tablet is not charging with the USB cable
The tablet electricals have been designed specifically to charge only with the DC power adapter provided with the tablet. The tablet will not charge optimal...
Thu, 3 Feb, 2022 at 1:49 PM
Is my tablet connected to wi-fi?
On the top right corner of the screen, you will be able to see the Wi-Fi icon. The icon represents the signal connection strength at any point in time.
Thu, 3 Feb, 2022 at 1:50 PM
I cannot connect to Wi-Fi
Launch the Wi-Fi Manager application from the menu screen. You can select the preferred network from the list of available options and connect.
Thu, 3 Feb, 2022 at 1:50 PM
Can I connect my tablet to project the screen?
Use the HDMI cable to connect or to project the screen.
Thu, 3 Feb, 2022 at 1:50 PM