FAQs

Not able to login to the LernBook
Ensure that there are no typo errors while you enter the OLID and password Ensure that the device is connected to Wi-Fi for the first time you log in. If ...
Thu, 3 Feb, 2022 at 1:39 PM
I cannot download the content
Check if the Wi-Fi is connected. If the Wi-Fi connection is disconnected, try to reconnect to it or restart the Wi-Fi router. If you are still not able to d...
Fri, 5 Jun, 2020 at 5:04 PM
I cannot see any content on my bookshelf
Clear the app cache and relaunch the LernBook application.  If the problem persists, contact the support team.
Thu, 3 Feb, 2022 at 1:39 PM
Why do I need an SD card?
The SD card contains all the contents of the book & assets prescribed by the board of education. Using the SD card all the content can be accessed in an...
Fri, 5 Jun, 2020 at 5:49 PM
Content in SD card is not accessible
Students are advised to get in touch with the teacher/school administration to insert/remove the micro SD card.  The team will identify the reason for SD c...
Fri, 5 Jun, 2020 at 4:20 PM
Not able to login to the portal
Please ensure that there are no typo errors while you enter the user ID and password If the issue still exists, please contact the support team
Fri, 5 Jun, 2020 at 6:02 PM
My name in the portal is spelled wrong, please help
Please raise an issue by clicking from the support tab. IT Support team will handle your request and get back to you. 
Thu, 3 Feb, 2022 at 1:40 PM
Is my personal information safe?
FortunaPIX does not make use any information provided by teachers/ students. Your data is safe    
Thu, 3 Feb, 2022 at 1:41 PM
My device is locked. How do I connect to the Wi-Fi to download book updates?
Launch the Wi-Fi Manager application from the menu screen. You can select the preferred network from the list of available options and connect.
Thu, 3 Feb, 2022 at 1:42 PM
What happens if the LernBook app or Appstore app is not available?
User will not be able to access to the learning content if the LernBook is not available. If Appstore is not available, user is unable to install the whitel...
Thu, 3 Feb, 2022 at 1:42 PM