Folder for adding FAQs articles

How can I check if a device is connected to WI-FI?
A Wi-Fi icon showing the signal strength will be displayed on the top-right corner of the screen.
Tue, 16 Jun, 2020 at 10:22 AM
Can I request for additional applications on the menu screen?
Yes, you can request for applications which assist you in learning. If the user terms and policies permit, we will push the application directly to your d...
Tue, 16 Jun, 2020 at 10:20 AM
Can a student device be unlocked after school?
No, a student device should be locked always.     
Tue, 16 Jun, 2020 at 10:22 AM
Should the internet be connected to the device always to ensure that it is locked?
Once the admin locks the device, it remains unlocked irrespective of the internet connection
Tue, 16 Jun, 2020 at 10:23 AM
I lost my device. Can my device be tracked and monitored?
The location of the device can be tracked, the device can be locked, and all the data from the device can be wiped.  
Tue, 16 Jun, 2020 at 10:24 AM
Where can I check the history of commands?
Navigate to “Commands” tab from the sidebar to check the history and status of commands pushed.
Thu, 3 Feb, 2022 at 1:52 PM
Unfortunately, VISO stopped popup keeps appearing on the screen. Please help.
Please restart the device. If the pop-up still persists reach out to the support team.   
Tue, 16 Jun, 2020 at 10:21 AM
I set up KIOSK, but now I want to remove it. What are the steps?
Apply the ‘NONE’ policy from the list of available policies. This frees the device from KIOSK mode.
Thu, 3 Feb, 2022 at 1:52 PM
The location of my device is changed, but I don’t see it updated in the web console. How to fix this?
Make sure that the device is connected to the internet. The location of the device changes in the portal as soon as the agent syncs with the web console. Al...
Thu, 3 Feb, 2022 at 1:52 PM
Why are settings and policies still active on the device even after I remove them?
Please check the status of the command in the command's history. The settings and policies from the devices will be revoked once the status changes to “...
Thu, 3 Feb, 2022 at 1:53 PM